Terms (Catering)

The Little Abode - Catering

Service Level Commitment & Terms of Service

This Service Level Commitment and Terms of Service covers The Little Abode catering &

delivery service of ready to eat food to clients from 1st January 2020. It is our declared

commitment to you, our client, of the standard of food and service you can expect from us

and, in a few cases, what we expect from you.

We will provisionally hold the agreed date for you for 7 days

Please read and make your deposit payment to secure your booking.

You will need to confirm your final menu, event numbers and any special requests at

least 14 days prior to the event so we can prepare properly for your event.

Scope

Menus covered by this commitment and terms are all set menus created for clients aswell

as catering of breakfasts, tea and suppers from The Little Abode, Marton.

The Little Abode

With the exception of catering from our own premises this is a drop off catering service,

with no on-site preparation, cooking or waiting service.

Food Quality

We will always bring you interesting, simply prepared, flavourful, “homemade” food, made

specifically for the date of consumption.

Food Safety

Our food safety procedures are audited through being Registered as a Food Business with

our local authority, Ryedale District Council. At this time we await our first inspection. (July

2020) Our kitchen management have Level 3 Food Safety Qualifications, approved by

Environmental Heath Officer, CPD Service and the Institute of Hospitality.

When catering offsite it is the client’s responsibility to ensure that suitable facilities are

made available for preparing, cooking and serving the food from. This includes suitable

surface area and oven facilities. Any equipment we feel is required in order to produce the

chosen menu will be charged to the client.

Seasonal Menu Changes

We flavour your experience with us by changing our main menus constantly. This seasonal

change is of course used to incorporate seasonal UK ingredients. Naturally you will also

see some ingredients like berries, asparagus, root vegetables, drop off our menu when out

of season.

Food Ingredient Suppliers

Our food suppliers are a very important part of our ability to bring you the best quality and

most environmentally friendly food. Because we make virtually everything ourselves we

buy raw ingredients – meat, fish, vegetables, fruit and dry goods. We buy our fruit and

vegetables ourselves local suppliers. All our meat is sourced from Grid Iron and is local

North Yorkshire Native breed and fish is UK sourced from Hodgsons. All Our suppliers will

be as close to us as possible – they are on average not more than 11 delivery miles from us.

Presentation Styles

The food is exactly the same but within the Delivery Service the food will come to you on or

in compostable/recyclable/reusable packaging. We avoid waste in all we do and hope you

will join us in doing so too. Please dispose of these platters in your food waste.

Serviettes & Plates

Crockery, cutlery and glassware are not supplied unless specifically ordered and will be

chargeable.

Substitutions

Substitutions may rarely have to be made on the delivery day without notice.

Allergens & Dietary Requirements

Our food is generally always presented on platters with vegetarian food on separate

platters and labelled accordingly. We will ensure that any special dietary requirements

and/or allergies are catered for but should requirements not be given in writing to the us at

least 48 hours before delivery we will not be able to accommodate. these requests.

If any of your guests have particular dietary requirement please state this at the time of

ordering. We can not accept responsibility consumption of allergens should I not have

written confirmation that there was people eating with allergies.

Equipment Loan and Hire

You may have hired, or we may have loaned you some equipment (e.g. platters, jugs, bowls)

as part of your catering requirement. This equipment remains the property of The Little

Abode and must be kept for our collection, generally on the same afternoon of delivery or

the following day. Any breakages or loss of equipment will be invoiced at cost.

Equipment Collection

Please gather together the equipment loaned or hired by you ready for collection. It does

not need to be cleaned. If it is not ready or available for collection an additional collection

may be chargeable.

Cancellations

Cancellation of an order must be made in writing and booking deposits are non refundable.

Upto 14 days before: full refund offered excluding the initial booking deposit

Within 14 days of catering;: Client will be expected to pay for any ingredients already

bought and any time already spent in preparation., otherwise a refund on any money paid

will be refunded (excl. Initial Booking deposit)

Delivery Time

We aim to deliver your order as close to your requested delivery time as possible but

always within the one-hour period before your stipulated delivery time. Please make sure

there is always refrigeration to store chilled foods in and that there is someone present to

accept receipt of the food.

The Delivery

Our driver will deliver the food to where you need it in your building. If there is no-one

there to show us, we will leave it in a safe place. We will not be able to help with laying out

and will not be able to wait more than 20 minutes.

Omissions and Errors.

We are human and despite the best systems and efforts to avoid it, a mistake may very

occasionally happen. If there is something missing or incorrect on your order do contact us

immediately as we will want to rectify it if we can. If the mistake is of our making we will

make no charge. If we have delivered according to the order confirmed we may charge for a

delivery if required

Pricing

We always aim to be competitive in our pricing and are confident you will consider our food

and service to be extremely good value. If you have a bespoke set menu the price will be

agreed ahead of delivery

VAT

Vat is not chargeable.

Minimum Order

We require a minimum order value of £150 per day for our catering.

Invoicing

You will be emailed all invoices:

1) A no refundable booking deposit

2) a first instalment 1 week before your event

3) a balance payment after the event has finished or after the first week (whichever is

sooner and

4) a final payment for longer catering periods on the final day of catering.

Your invoice will be emailed, to the orderer or another nominated recipient e.g. your

accounts dept. In any event please ensure the invoice is made available to your accounts

payable department to allow timely payment.

Insurance

Effecting and maintaining insurance cover in respect of the following risks

arising from the provision of the Catering Services:

(a) employer’s liability cover but not for more than £10 million in respect of

any one occurrence; and

(b) public and product liability (including cover in respect of food poisoning

and deleterious substances in foodstuffs and beverages due to the negligence

of rhubarb) but not for more than £10 million in respect of any one incident or

period of insurance; and we shall have the right to make any changes to the

Catering Services which are necessary to comply with any applicable law or

safety requirement, or which do not materially affect the nature or quality of

the Catering Services

Data Protection

We will process any personal data collected from the Customer for the purposes of

administering the booking for the Event. We may also process such data to provide the

Customer from time-to-time with information on other services that it provides and other

events organised by us if we feel that it will be of interest to the customer. We will not give

your details out to any third parties

Social Media and Marketing

As part of our service and operations, we respectfully request to use images and

information from your event for social media and marketing purposes. This may include our

website, brochures and other sales tools. This includes images of you, your guests and your

event (preparation, decoration and deployment). If you are not happy for us to do so, please

mark the box at the end of this contract.

Terms of Payment

All orders placed with us must be paid for by debit or credit cards on receipt

Payment

Payment can be made by cheque, card or bank transfer. Our bank details are:

Account Name: Sara Hall

Account Number: 71634010

Sort Code: 55-81-14

Complaints

If you have any reason to be dissatisfied with any aspect of our food or service, we want

very much to hear about it. Please email hello@thelittleabode.co.uk or Tel: 01751 430616

Environment

We aim to minimise our impact on the environment in everything we do.

Sustainability

Sustainability is a big subject for us and an influence on every decision we make. Be

assured that in all areas of sustainability, social, economic or environmental, we endeavour

to make the right decision and follow the right path at every opportunity.

Husbandry & Provenance

All our meat and fish are UK sourced. For all animal or fish sourced ingredients we aim to

achieve the best possible husbandry for each category.

Fish: MSC – Yellow rated fish or better

Beef & Lamb – UK/ROI Free Range

Pork – UK Free Range

Poultry – UK Free Range

Eggs: freedom food RSPCA certified free range

Our fruit and vegetables are UK sourced when available.

Honesty & Ethics

We will always be scrupulously honest with you, our staff and suppliers.

Thank you for your orders and please be assured we are always committed to making

orders to your complete satisfaction with food that will delight you and your guests.

Sara Hall – The Little Abode

March 2020